Alexandra Vets, Clevedon
Alexandra and Hillyfields Vets Terms & Conditions
Please be aware that unless otherwise agreed with one of the directors the payment for all treatment and products is due on the day of treatment. We accept cash and most debit or credit cards.
We are happy to give an estimate of the cost of all major courses of treatment on request. It is important to be aware that medicine and surgery is not a precise science. We will therefore endeavour to keep you informed if costs are likely to increase beyond our estimate.
Any pet needing hospitalisation should be free of all ectoparasites and endoparasites (fleas and worms). We can recommend effective treatments if necessary.
Any dog needing hospitalisation should be up-to-date with vaccinations for Parvovirus, Distemper, Adenovirus and Leptospirosis.
Any cat needing hospitalisation should be up-to-date with vaccinations for “Cat ‘flu” and Feline Infectious Enteritis.
All owners will be asked to sign a consent form for treatment prior to admission. No treatments or procedures will be carried out without this consent. The owner or authorised agent assumes liability for the cost of all treatment for the animal.
Under FCA regulations the Practice is an Appointed Representative of PetPlan. To this end clients with animals insured with PetPlan need only pay their excess at the time of treatment.
Clients with animals insured with any other company need only do this as long as the claim is settled within 30 days. If there is a delay or any other problem with the insurance claim after this time, then the full amount is to be paid by the client to the Practice.
Owners whose animals are insured with companies other than Pet Plan must provide to the practice, all insurance documents, including a claim form prior to any claimable treatment. Failure to provide claim forms will result in non-refundable administration fees being applied to the account if this results in unacceptable delays in claim processing.
Accounts which are not settled after 30 days will incur a non-refundable administration fee each month until the balance is cleared.
Any treatment provided at a specialist centre or an emergency service provider will be under contract between the client and that particular practice. Any insurance claims for work done by the emergency service provider must be completed by them.
Any dispute should first be addressed to the case veterinary surgeon or one of the directors. If unresolved it can then be referred to the Royal College of Veterinary Surgeons.
Hillyfields Vets, Winscombe